Direct Line Insurance Group plc has announced that it is conducting a past business review in relation to pricing in motor insurance and home insurance. This review is being carried out following the implementation of the Financial Conduct Authority's (FCA) pricing practices regulation from 1 January 2022. The Group has identified an error in its implementation of these rules, which has resulted in some customers paying a renewal price higher than they should have. The Group will be providing redress to affected policyholders, with an estimated total payment of around £30 million. Half of this amount was already accounted for in the Group's 2022 full-year results. This announcement is separate from the past business review of motor total loss claims that was announced on 29 June 2023. The person responsible for arranging the release of this announcement is Neil Manser, Chief Financial Officer. For further information, contact Paul Smith, Director of Business Performance, Reporting and Investor Relations, Alan Oliver, Group Communications, or Tom Burns at Brunswick.