EVOLVE
June 2023
Telecoms | Cloud | Digital Transformation

Hi Pierce,

Welcome to the June edition of Evolve, bringing you the latest in news and opinion from Cerillion as we reach the middle of this year.

And what a first half of the year it's been! We've launched our latest product release - Cerillion 23.1back in April,and completed several customer upgrades including for GO in Malta. In addition, I'm delighted to say that we've recently been named in two Gartner market guides, recognising us as representative vendors of Revenue Management and Monetisation Solutions, and Customer Management and Experience Solutions.

In this edition of Evolve, we revisit the top telecom trends for the year, as voted for by our social media followers, to see how AI, the cost-of-living crisis and more have affected the industry so far. Plus, we ask if the UK's new Online Safety Bill could mean the end of WhatsApp, and look at how BSS technologies are the key to smart city monetisation.

We've also launched our new smart city BSS/OSS solution, Cerillion Metro, which automates smart city operations and enables monetisation of connectivity, utilities and ICT services - get in touch if you'd like to know more!

And finally, with industry events back in full swing we have a busy programme of upcoming shows perhaps well see you at CANTO in Miami, or Indonesia Internet Expo & Summit in Jakarta over the next few weeks?

Thank you for reading and, as always, we greatly welcome any feedback or comments you may have.

Dominic Smith

Marketing Director

Cerillion News

Cerillion recognised in two Gartner Market Guide reports

New Cerillion launch revolutionises CSP loyalty management

GO Accelerates Time-to-Market with Cerillion Upgrade

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Top Five Telecom Trends for 2023 - Revisited

Six months into the year, we return to our top industry trends for 2023 as voted for by our social media followers to see how the headline-making stories are changing the telecoms sector.

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How CPaaS is transforming enterprise communications

Communications-Platform-as-a-Service (CPaaS) offers businesses pre-built applications, customisation options, and scalability without the need for costly infrastructure. How can businesses leverage CPaaS to enhance customer experiences, reduce costs, and facilitate growth in new markets?

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Why are so many customers paying for phones they already own?

Telco customers in the UK are shelling out over half a billion pounds a year on phones they already own. Are split contracts the answer to this overcharging?

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Does the Online Safety Bill spell the end for WhatsApp in the UK?

The Online Safety Bill is back, putting end-to-end encryption in the UK under risk in the name of child safety. Why could the bill lead to WhatsApp leaving the country, and is there another way to protect users and their private communications?

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Junk Mail: are telcos failing customers with paper correspondence?

The humble letter takes its revenge on the internet as Telstra repeatedly falls foul of Australian regulators over failures with its handling of mail. How can telcos get their paper correspondence right?

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Are bad bills and worse service driving UK fibre customers into the arms of altnets?

As customers face higher costs for worse connectivity services, do the UKs big telcos have to worry about losing business to the altnets? And what can they learn from the smaller firms changing the face of fibre?

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The future of living: how digital BSS is the key to smart city monetisation

Smart cities promise to revolutionise modern urban living for billions of people worldwide. We sort the truths from the urban myths about smart cities, and look at the future of connected urban spaces, from the jungles of Borneo to the sands of Saudi Arabia.

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Pay it their way: the impact of mid-contract price rises on phone & internet bills

As millions of UK customers face a shocking mid-contract price rise this month, in the midst of a cost-of-living crisis, why are telcos allowed to get away with this, and will actions being taken to protect customers measure up?

DTW Asia 2023: on the future of digital transformation in Asia and beyond

Cerillion recently attended Digital Transformation World Asia in Bangkok, joining telecoms operators and vendors from across the region. We reflect on a week of embracing new technologies that are driving digital transformation.

Cerillion Product Forum March 2023

The latest Cerillion Product Forum offered our customers a look-ahead to features of upcoming product releases, plus insights into our new smart city BSS project. Read on to find out more.

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